# Cometeer > Cometeer knowledge base – help articles and documentation. ## About Cometeer - [What is the brewing process?](https://help.cometeer.com/en_us/what-is-the-brewing-process-rkZUVry2w.md): The coffee is carefully extracted, also known as brewing. Our proprietary technology allows flavor and aroma compounds to be extracted with unprecedented pre... - [What is the freezing process?](https://help.cometeer.com/en_us/what-is-the-freezing-process-Hk8REBknD.md): Immediately after extraction, we use liquid nitrogen at -321°F to stop the clock on any further chemical or enzymatic reactions and lock in the exception... - [How do I contact customer service?](https://help.cometeer.com/en_us/how-do-i-contact-customer-service-SJUEOvMRi.md): Unable to find your answer on our FAQs page Our customer experience team provides email and text support Monday Friday from 800 am 400 pm EST with - [Does Cometeer brew any of its own coffee?](https://help.cometeer.com/en_us/does-cometeer-brew-any-of-its-own-coffee-SJB3Ett2eg.md): Over the past year weve undertaken the initiative to source more of our coffees directly from coffee producers and sourcing partners in order to integrate mor - [Who are your current roasting partners?](https://help.cometeer.com/en_us/who-are-your-current-roasting-partners-BkKlZZH3w.md): We work with renowned roasters from across the country, elevating their roasting art through our science. Each of our partners are pioneers of coffee culture... ## Product - [How long can I store my Cometeer capsules in the freezer?](https://help.cometeer.com/en_us/how-long-can-i-store-my-cometeer-capsules-in-the-freezer-H1PGhS13v.md): The capsules have a 24-month shelf life in the freezer, 72 hours in the fridge, and 24 hours at room temperature. - [Can I travel with my Cometeer capsules?](https://help.cometeer.com/en_us/can-i-travel-with-my-cometeer-capsules-r13BhH1hw.md): Yes! If you’ve got water and a cup or mug, you have Cometeer. Cometeer capsules are TSA approved, and you’ll have no trouble bringing them on the... - [What are the ingredients in your capsules?](https://help.cometeer.com/en_us/what-are-the-ingredients-in-your-capsules-S1Ej3Bk3D.md): Our capsules just contain frozen coffee extract, made simply from coffee and water! - [Do you have decaf options?](https://help.cometeer.com/en_us/do-you-have-decaf-options-S188yDa6s.md): We do We offer full decaf and halfcaff boxes as well as single 8pack addons that you can select at checkout - [What is your decaf process?](https://help.cometeer.com/en_us/what-is-your-decaf-process-SyB7bdzfC.md): At Cometeer our roasters only use FDA approved methods to decaffeinate their coffee but the process may vary from roaster to roaster Currently our roasters - [Is Cometeer coffee organic?](https://help.cometeer.com/en_us/is-cometeer-coffee-organic-Bkl3RBkhw.md): Technically no. There are economic and social reasons not to do so, including that most smallholder coffee farmers cannot afford to pay for organic inspectio... - [Do you offer low acidity coffee?](https://help.cometeer.com/en_us/do-you-offer-low-acidity-coffee-HJHblLJhw.md): Our proprietary brewing process is very effective at producing a smooth, delicious flavor without a strong acidic bite. That said, the natural acidity of our... - [Is Cometeer coffee Kosher certified?](https://help.cometeer.com/en_us/is-cometeer-coffee-kosher-SJlpuPfRs.md): In November 2022 we were Kosher certified by Orthodox Union and are OUPareve - [How do I use Cometeer capsules?](https://help.cometeer.com/en_us/how-do-i-use-cometeer-capsules-HJw4IBynv.md): For a hot beverage - Either run your capsule under warm water for a few seconds to loosen the puck or let your capsule sit out for a few minutes. You know it... - [Can I purchase Cometeer at a retail location?](https://help.cometeer.com/en_us/can-i-purchase-cometeer-at-a-retail-location-HkLcZ_GCo.md): Yes We now sell Cometeer in locations across the United States Please use our store locator to find a store closest to you We are also available through - [How much caffeine is in each capsule?](https://help.cometeer.com/en_us/how-much-caffeine-is-in-each-capsule-HkyY0BJhw.md): Every bean is slightly different, but generally, all of our full caffeine capsules contain about 180mg of caffeine while our half-caff contains about 90mg an... - [Do you test for mold and/or mycotoxins?](https://help.cometeer.com/en_us/do-you-test-for-mold-andor-mycotoxins-Bki9edzfA.md): Our roasting partners are well known for their attention to quality sustainability transparency and maintaining direct relationships with the farms they sour - [Do you have any Cometeer merch I could buy?](https://help.cometeer.com/en_us/do-you-have-any-cometeer-merch-i-could-buy-BygyTrk2v.md): We don’t have any gear for sale, but you can earn some cool stuff by inviting friends to become Cometeer members. You can refer a friend, view your rew... - [Can I make espresso with my Cometeer capsules?](https://help.cometeer.com/en_us/can-i-make-espresso-with-my-cometeer-capsules-rynUufz0.md): To enjoy Cometeer capsules as espresso we recommend melting the sealed capsule beforehand either by leaving it in your refrigerator overnight or running it und - [How many calories are in each capsule of Cometeer?](https://help.cometeer.com/en_us/how-many-calories-are-in-each-capsule-of-cometeer-SyIjZuzzA.md): There are approximately 11 calories and 2 carbs per Cometeer capsule - [Does Cometeer coffee contain nuts or does Cometeer process allergens in your facilities?](https://help.cometeer.com/en_us/does-cometeer-coffee-contain-nuts-or-does-cometeer-process-allergens-in-your-facilities-S1TCWdzMA.md): There are no added flavorings in our coffee Just coffee and water nothing else is used in any coffee we have Tasting notes are how people perceive t - [Can I microwave the capsules?](https://help.cometeer.com/en_us/can-i-microwave-the-capsules-r1iWs3qrgg.md): We don - [Is this instant or freeze dried coffee?](https://help.cometeer.com/en_us/is-this-instant-or-freeze-dried-coffee-rJmzR3cHgg.md): No Its coffee in its purest form carefully brewed at 10x strength and then frozen at the peak of flavor Instant coffee is regular coffee thats been dehydra - [Does your brewing method use a filter?](https://help.cometeer.com/en_us/does-your-brewing-method-use-a-filter-BJSd0Ge0.md): Given the sensitive nature of our proprietary process we are unable to disclose our brewing method or whether or not we use a filter Were sorry for the lack ## Ordering - [How can I order Cometeer?](https://help.cometeer.com/en_us/how-can-i-order-cometeer-SJuYeIJnP.md): You can place your order for Cometeer by visiting our website cometeer.com and choosing from a variety of our convenient coffee options. - [Is it possible to make a one-time purchase without subscribing?](https://help.cometeer.com/en_us/is-it-possible-to-make-a-one-time-purchase-without-subscribing-H1i6BSyhv.md): Absolutely We understand the need for flexibility which is why weve introduced the option to make a onetime purchase without committing to a subscription - [How do I make changes to my roast selection?](https://help.cometeer.com/en_us/how-do-i-make-changes-to-my-roast-selection-ryq4uxg3D.md): You can change your roast selection at any time by following the steps below:Login to your Cometeer accountClick “Subscriptions” and &ldquo... - [How do I change my shipping address?](https://help.cometeer.com/en_us/how-do-i-change-my-shipping-address-H1iTulxnw.md): You can change your shipping address at any time prior to a package being shipped by following the steps below:Login to your Cometeer accountClick &ldq... - [Can I see which coffees I get before my order is shipped?](https://help.cometeer.com/en_us/can-i-see-which-coffees-i-get-before-my-order-is-shipped-SJRJUrJ3v.md): Not at the present time. We are constantly changing our roast offerings, curating great coffees from a variety of roasters to allow you to experience a wide ... - [How do I change my billing address?](https://help.cometeer.com/en_us/how-do-i-change-my-billing-address-rJcWoglnP.md): You can change your billing address at any time by following the steps below:Login to your Cometeer accountClick “Subscriptions” and &ldquo... - [How do I update my payment method?](https://help.cometeer.com/en_us/how-do-i-update-my-payment-method-Bke0slg2w.md): You can change your payment method any time by following the steps below:Login to your Cometeer accountClick “Subscriptions” and “Man... - [How can I add another subscription to my account?](https://help.cometeer.com/en_us/how-can-i-add-another-subscription-to-my-account-HJwD2xl2D.md): You can add another subscription to your Cometeer account by following the steps below:Login to your Cometeer accountClick “Subscriptions”S... - [Can I customize my order?](https://help.cometeer.com/en_us/can-i-customize-my-order-BJnS6xgnv.md): At the present time, user preferences can only be chosen by roast type because we are constantly changing our roast offerings in order to provide a variety o... - [How do I change the order frequency / interval?](https://help.cometeer.com/en_us/how-do-i-change-the-order-frequency-interval-HyIEFhEST.md): To change your - [Can I send an order as a gift?](https://help.cometeer.com/en_us/can-i-send-an-order-as-a-gift-By6EfdzG0.md): You are welcome to send a order as a gift but please know that at this time we are unable to include a gift note or who the order is from We are working to co - [When will my subscription or one-time purchase order process?](https://help.cometeer.com/en_us/when-will-my-subscription-order-process-B1PAzuMf0.md): All our orders process on a Sunday and will ship within the next four days We will send you the tracking information once it is en route - [How Much Coffee Can I Fit In My Order?](https://help.cometeer.com/en_us/how-much-coffee-can-i-fit-in-one-order-BJyvpwGZ1l.md): You can fit up to - [How do I update the contents of my subscription?](https://help.cometeer.com/en_us/how-do-i-update-the-contents-of-my-subscription-HyWf4Xl0.md): Thank you for reaching out To update the contents of your subscription once you are logged into your Cometeer account click on Manage Subscriptions then u ## Shipping + Delivery - [How long will it take for my order to arrive?](https://help.cometeer.com/en_us/how-long-will-it-take-for-my-order-to-arrive-rJu0AllhP.md): Once your order has been placed, we aim to process and ship your order out within 1-2 business days. This does depend on your shipping zone, as due to the na... - [Can I reship/forward my coffee capsules after receiving them?](https://help.cometeer.com/en_us/can-i-reship-forward-my-coffee-capsules-after-receiving-them-SkmEZehw.md): We suggest keeping the capsules frozen in order to maintain their absolute flavor potential until you melt them into the flawless beverage of your choice.&nb... - [Where do you currently ship Cometeer?](https://help.cometeer.com/en_us/where-do-you-currently-ship-cometeer-HkuOGgnv.md): We only distribute Cometeer within the continental US right now. However, we always appreciate you sharing Cometeer with your US-based friends! - [How much does shipping cost?](https://help.cometeer.com/en_us/how-much-does-shipping-cost-B16ebNjlp.md): Our sh ## Refunds + Returns - [Do you offer refunds, credits, or re-shipments?](https://help.cometeer.com/en_us/refund-policy-Bk1kYQoxa.md): Purchases can be refunded credited or reshipped based on our terms We dont accept returns For subscriptions you can adjust your order until the processi - [Can I get a refund if I don't like your product?](https://help.cometeer.com/en_us/refunds-HJNRwXiep.md): At Cometeer we take great pride in the quality and diversity of our coffee selections and we understand that taste can be a highly personal matter Given this ## Cancellations - [What's the process for rescheduling or skipping a future order?](https://help.cometeer.com/en_us/whats-the-process-for-rescheduling-or-skipping-a-future-order-HypLlsGRs.md): To skipcancel an upcoming order Login to your Cometeer account Click Subscriptions scroll down and click Manage Scroll down and click Skip Shipm - [How do I cancel my subscription?](https://help.cometeer.com/en_us/how-do-i-cancel-my-subscription-SkoemnzAj.md): To cancel a subscription Login to your Cometeer account Click Subscriptions scroll down and click Manage Scroll down and click Cancel - [Is it possible to change the coffees in my order after it has been placed?](https://help.cometeer.com/en_us/is-it-possible-to-change-the-coffees-in-my-order-after-it-has-been-placed-B1ebFM2mT.md): Once an order is processed - [How do I pause my subscription?](https://help.cometeer.com/en_us/how-do-i-pause-my-subscription-BkA0S9X4T.md): You can pause your subscription for 1 2 or 3 months When logged into your Cometeer account you can pause by Click on Manage subscription Scroll to the ## Referral Rewards - [How do I get referral credits?](https://help.cometeer.com/en_us/how-do-i-get-referral-credits-HyvDLHENp.md): Once you have a Cometeer - [How can I use my referral credits?](https://help.cometeer.com/en_us/how-can-i-use-my-referral-credits-SJduVS4Ep.md): Redeem 20 off for 5000 points on Your Subscription Log into your rewards account via the Refer a Friend link at the bottom of the Cometeer website ## Sustainability - [How is this product sustainable?](https://help.cometeer.com/en_us/how-is-this-product-sustainable-HkxSZl2P.md): Our process is uniquely suited to reducing waste, at every step. We eliminate waste from beans or ground coffee going stale on-shelf, optimize the yield of e... - [What parts of the product are recyclable?](https://help.cometeer.com/en_us/what-parts-of-the-product-are-recyclable-Skh88Zx2D.md): We've designed each aspect of our product to be recyclable. We have created a recyclable aluminum capsule. The insulation's primary material is kraft paper, ... - [What do I do with the dry ice after I receive my package?](https://help.cometeer.com/en_us/what-do-i-do-with-the-dry-ice-after-i-receive-my-package-r13hUWlnD.md): Do not touch it! Always treat dry ice with care. It’s extremely cold and can very quickly damage tissue if you touch it with bare skin. Keep it away fr... - [What sets your sustainability aside from other brands?](https://help.cometeer.com/en_us/what-sets-your-sustainability-aside-from-other-brands-ByJGwZe2P.md): Our aluminum capsules don’t contain grounds or used filters, so they can be recycled when bundled without needing to empty them. We created our capsule... - [Can I reuse my Cometeer capsules?](https://help.cometeer.com/en_us/can-i-reuse-my-cometeer-capsules-B1dcPl2P.md): Yes! We’d love for you to get creative with recycling your capsules in different ways. Unfortunately, the liner will melt at baking temperatures, so we...